Frequently Asked Questions

Product Questions

Which coffees have the most caffeine?

Robusta coffees tend to have twice the amount of caffeine as Arabica coffees. Also, the lighter the roast, the more caffeine the coffee will contain.

How much caffeine is in your products?

Cappuccinos: 15-25 mgs per serving

Cocoas: 5-8 mgs per serving

Iced Teas: 50-65 mgs per serving

Coffees: 90-150 mgs per serving

Decaf Coffees: 5-8 mgs

Study Fuel & Ignitor: 150-180 mgs

Do your products contain gluten?

Our products are gluten-free.

Are your products GMO free?

Our coffees are GMO free.

Can I re-use a single serve cup?

Our products are designed for one-time use only.

How do I clean my machine?

Always clean your coffee brewing equipment after each use. The cleaner the equipment, the better the taste. (Note: Never pour vinegar into the water reservoir system.)

What is the allergy information for your products?

Our coffees and flavored coffees do not contain any allergens. Our Hot Cocoa and Cappuccino mixes contain milk.

What is the nutrition information for your products?

Each serving of our coffees contain zero calories and are fat free. Our cappuccinos, cocoas and lattes range from 70-80 calories and 3-5 grams of fat per serving.

What type of beans are used in your coffees?

We source our coffee from more than 25 countries around the world. The vast majority of our beans are 100% Arabica beans, which are known for their quality, taste and smooth flavor.

General Questions

Do you offer free shipping?

We do! We offer free shipping on online orders over $39.

How do I set up a monthly coffee subscription?

On a product page, select the monthly subscription purchase option and add the item to your cart. You will receive 20% off your order for creating your monthly subscription!

Why doesn’t my store carry certain flavors / box sizes?

Please let your local store know that you want them to stock our brands of coffee!

Are your single serve cups BPA free?

Single serve cups are BPA free.

How long will it take for my order to be delivered?

We offer 2-5 day flat rate shipping. We also offer a subscription model that automatically delivers your order monthly to your home or business.

Who should I contact if I have questions or concerns?

Please email us at

How do I change my subscription?

You can change your Victor Allen’s coffee subscription by creating a new subscription and then cancelling your old subscription. View a GIF of this process.

  1. Add your new coffee subscription to the cart and checkout as you normally would to start your new subscription.
  2. After checkout is complete, navigate to My Account from the main navigation.
  3. Click on Subscriptions.
  4. Find your Previous Subscription that you’d like to cancel and click View.
  5. Click on Cancel Subscription.
  6. Optionally provide a reason you wish to cancel your subscription and then click Submit & Cancel.