FAQs

coffee

Which coffees have the most caffeine?

Robusta coffees tend to have twice the amount of caffeine as Arabica coffees.

If you like to be deep into the details....from our on-staff coffee experts:

Caffeine is stable within the coffee during roast, and does not change - if you are measuring your coffee volume-metrically vs. by weight since dark roasted coffee is larger (or is less dense due to roasting) you can fit less of it into a scoop than light coffee. The more coffee you have the more caffeine you'll get. But by weight/mass alone you'll have equal amounts and caffeine content will remain the same no matter the roast profile.

How much caffeine is in your coffee products?

Approximately:

Espresso Capsules: 60 mgs per ounce brewed

Cappuccinos: 15-25 mgs per serving

Cocoas: 5-8 mgs per serving

Single Serve Coffee Pods: 90-150 mgs per serving

Do your coffee products contain gluten?

100% Gluten Free & Non-GMO: Our coffee products do not contain gluten or genetically modified ingredients.

Are your products GMO free?

100% Gluten Free & Non-GMO: Our coffee products do not contain gluten or genetically modified ingredients.

What is the allergy information for your coffee products?

Our coffees and flavored coffees do not contain any allergens. Our Hot Cocoa and Cappuccino mixes contain milk.

What is the nutrition information for your products?

Each single serving of our coffees contain zero calories and are fat free. Our cappuccinos, cocoas and lattes range from 70-80 calories and 3-5 grams of fat per serving. Please refer to our product pages for further details.

Can I re-use a single serve coffee pod?

No, our single serve coffee pods, cups and capsules are designed for one-time use only.

What type of beans are used in your coffees?

We source our coffee beans from more than 25 countries around the world. The vast majority of our beans are 100% Arabica coffee beans, which are known for their quality, taste and smooth flavor.

Are your single serve coffee pods BPA free?

We offer BPA free coffee pods.

Why doesn’t my store carry certain coffee flavors/ box sizes?

Stores only have so much shelf space available, feel free to request our products at your local store.

Or, save time, order directly and we will deliver to your doorstep within 2-4 days.

Who should I contact if I have questions or concerns about your coffeeproducts?

Visit our Contact Us page or email us at supportdesk@victorallen.com

subscription

How do I set up a monthly coffee subscription?

Select products are available for subscription, simply locate your favorite product, select the monthly subscription purchase option and add the item to your cart. You will receive 20% off a subscription item! You're always in control, adjust your subscription at anytime.

How do I change my coffee subscription?

Simply follow these steps:

Navigate to My Account. (sign-in required)

Click on your subscriptions

Find the subscription item you would like to change and click View.

Follow the prompts.

Stuck? no wories, we're right here.

Navigate to Contact Us.

Why can’t I order any product on subscription?

Subscription service does not apply to limited time offerings, seasonal and some specialty items.

How do I know if a product is available on subscription?

Look for the “20% OFF AUTO SUBSCRIPTION” on our product display pages, located just below our every day low price.

shipping & returns

Do you offer free shipping for your coffee products?

We do not, because our everyday low price ensures the best value, while shipping quickly and safely to your door, at a low shipping cost of $5.99 per order.

How long will it take for my order to be delivered?

Orders arrive typically within 2-4 days, but we know Mother Nature may contribute to our delivery times, let us know if your product did not arrive as expected.

Where is my order?

Simply view your account and check your order(s) anytime. Orders may be delayed in the event of weather, etc. Please note orders containing multiple boxes may arrive separately (occasionally on different days). A UPS tracking number is emailed to you upon departure.

What is your return policy?

Products are not eligible for return or exchange. Shipping is non-refundable.

Once your order is submitted, we are unable to cancel or modify that order. (Subscription order changes apply to future subscription orders only.)

Please call customer service if you have any inquiries.

We are here to help:

Phone : 920.375.5199

Email : supportdesk@victorallen.com

Or contact us here.

account

Need help signing in?

Contact us at supportdesk@victorallen.com, it is helpful to include a screen shot of the trouble you may be experiencing and the browser you are using.

Need to update account information?

Simply log into your account and check your order(s) anytime, update your shipping information or payment method.

discounts

Does Victor Allen’s have a wholesale program?

Yes, information regarding reselling of our products, bulk order quantities and/or wholesale inquiries are handled by our Sales Team. Please contact us at supportdesk@victorallen.com and your information will be forwarded appropriately. *MAP/Reseller Policy applies.

Are there any current coupons or promotions?

Coupons and promotions are offered each month, but you don't know if you don't sign up for our news! Ensure we have your current email to stay in the know. Our process is super simple: find the code on our home page during a sale or have your code delivered right to your inbox. Apply the code at checkout, press update and watch the prices drop. Make sure to opt-into our email lists to be included in our sale notices.

Are there any coupon code exclusions?

Yes, we have a few rules:

1. One code per order.

2. Coupons do not apply to previous orders.

3. Coupons do not apply to subscription orders.

4. Coupons are time sensitive, don't dilly dally.

5. Watch the details in the offer, exclusions may apply.

Nothing too crazy, but the rules are the rules.

How can I stay in the loop for Future Promotions?

So easy - provide your email and you'll be one of the first to know about a promotion before others. Be sure to follow us wherever you like to hang out.

Facebook

Instagram

Our social profiles announce the public stuff, but if you want to receive exclusive offers, you need to join our email list.

sign up for

newsletter

It’s totally free, and we promise we won’t blow up your inbox.

shop products

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