FAQs

product questions

How much caffeine is in Victor Allen's Coffee products?

The amount of caffeine varies by product:

Espresso Capsules: 60 mgs per ounce brewed

Cappuccinos: 15-25 mgs per serving

Cocoas: 5-8 mgs per serving

Single Serve Coffee Pods: 90-150 mgs per serving

Which coffees have the most caffeine?

Robusta coffees tend to have twice the amount of caffeine as Arabica coffees.

If you like to be deep into the details....from our on-staff coffee experts:

Caffeine is stable within the coffee during roast and does not change - if you are measuring your coffee volume metrically vs. by weight, since dark roasted coffee is larger (or is less dense due to roasting) you can fit less of it into a scoop than light coffee. The more coffee you have the more caffeine you'll get. But by weight/mass alone you'll have equal amounts and caffeine content will remain the same no matter the roast profile.

Are your coffee products gluten-free?

100% Gluten Free & Non-GMO: Our coffee products do not contain gluten or genetically modified ingredients.

Are your products GMO free?

Yes, 100% Gluten Free & Non-GMO

Our coffee products do not contain gluten or genetically modified ingredients.

What is the allergy information for your coffee products?

Our coffees and flavored coffees do not contain any allergens.

Our Hot Cocoa and Cappuccino mixes contain milk, which you will find on the label.

What is the nutrition information for your products?

Our single serve coffee products, contain zero calories and are fat free.

Our cappuccinos, cocoas and lattes range from 70-80 calories and 3-5 grams of fat per serving. Please refer to the nutritional facts images for additional information.

Are single serve coffee pods or cups reusable?

No, our single serve coffee pods, cups and capsules are designed for one-time use only.

What type of beans are used in your coffees?

We source our coffee beans from more than 25 countries around the world.

The vast majority of our beans are 100% Arabica coffee beans, which are known for their quality, taste and smooth flavor.

Are your single serve coffee pods BPA free?

Yes, our single serve cups and pods are BPA free.

What does artificially flavored mean?

At Victor Allen, our goal is to make exceptional coffee experiences accessible to everyone. To accomplish that, we use both natural and
artificial flavors; it really comes down to what combination provides the best
taste experience.

Artificial flavors typically
use natural flavoring components, however, they do not contain derivatives from
the named flavor.

Why doesn’t my store carry certain coffee flavors/ box sizes?

Stores only have so much shelf space, feel free to request our products at your local store.

Or, save time, order directly and we will deliver to your doorstep.

Who should I contact if I have questions or concerns about your coffee products?

Visit our Contact Us page or email us at supportdesk@victorallen.com

subscription

How do I set up a monthly coffee subscription?

Locate your product (note: not all products are available for subscription service)

Click the radio button next to the subscribe and save 20% price.

Add the item to your cart.

The shipping interval defaults to 15 days (we don't like to run out of coffee either).

You're always in control, adjust your subscription anytime by logging into your account and click "Manage Subscription".

We are here to help; drop a note to supportdesk@victorallen.com.

Our support is on deck Mon - Fri 9am - 4pm CST.

How do I change my coffee subscription?

Simply follow these steps:

Navigate and sign-in to My Account

Click on your subscriptions

Find the subscription item you would like to change and click View

Follow the prompts.

Stuck? no wories, we're right here, email supportdesk@victorallen.com

Are all products available for subscription?

Unfortunately not, for a variety of reasons.

How do I know if a product is available on subscription?

Look for the Subscribe & save (20%): on our product pages, located just below our One-time purchase price

I have an Amazon subscription can you help me?

No, as our systems are not linked, please contat Amazon directly to update an Amazon subscription or file a complaint.

shipping & returns

Do you offer free shipping?

We do not, our everyday low price ensures the best value while shipping quickly to your door.

Shipping is $6.99 per order.

How long will it take for my order to be delivered?

Orders in by 2pm CST typically ship that day (Monday - Saturday, excluding holidays).

We utilize UPS and USPS offering 7 day per week delivery.

Mother Nature and unforeseen delays may contribute to our delivery times.

Do let us know if your product did not arrive as expected.

Where is my order?

A UPS tracking number is emailed to you upon departure.

Simply view your account and check your order(s) anytime.

Orders may be delayed in the event of weather or unexpected situations.

Please note orders containing multiple boxes may arrive on different days.

What is your return policy?

Products are not eligible for return or exchange. Shipping is non-refundable.

Once your order is submitted, we are unable to cancel or modify that order.

Subscription order changes apply to future subscription only.

Simply email; supportdesk@victorallen.com

Or contact us here.

My order is damaged - what do I do?

Contact us for assistance, we are here to help Monday - Friday 9am - 4pm CST.

Simply email; supportdesk@victorallen.com

Or contact us here.

I have a product issue - what do I do?

Step 1: gather your product information

Step 2: email supportdesk@victorallen.com and include the following:

-Product Name

-Product Size

-Place of Purchase

-UPC on pod or box

-Best Buy Date

-Lot Number

-Type of Equipment / Name / Brand / Model

-Your full name

-Your email

-Your shipping address

I purchased from one of your fine retailers but still have an issue

Not to worry

Contact us at supportdesk@victorallen.com and include the following:

-What is the issue?

-Product Name

-Product Size

-Place of Purchase

-UPC on pod or box

-Best Buy Date

-Lot Number

-Type of Equipment / Name / Brand / Model

-Your full name

-Your email

-Your shipping address

account

I'm unable to sign in

Contact us at supportdesk@victorallen.com, it is helpful to include a screen shot of the trouble you may be experiencing and the browser you are using.

How do I update my account information?

Simply log into your account and check your order(s) anytime, update your shipping information or payment method.

promo codes and wholesale

Does Victor Allen’s have a wholesale program?

Wholesale inquiries are handled individually by our Sales Team. Please contact us at supportdesk@victorallen.com and your information will be forwarded.

Are there any current coupons or promotions?

Coupons and promotions are frequently offered.

Want to know first? Our sign up is located at the bottom right hand corner of our home page.

Once you sign up - watch your emails for promotions, the discount codes and timing of the promotion will be delivered right to you.

Or during a promotion find the code on our home page.

Apply the code at checkout.

Remember: opt-in to our email list to be included in our sale notices.

Are there any coupon code exclusions?

Yes, we have a few rules:

1. One promo code per order.

2. Promo codes do not apply to previous orders.

3. Promo codes do not apply to subscription orders.

4. Promo codes are time sensitive, don't dilly dally.

5. Watch the details in the offer, exclusions may apply.

How can I stay in the loop for Future Promotions?

So easy - sign up with your email and you'll be in the know about promotions.

And be sure to like and follow us wherever you like to hang out:

Facebook

Instagram

How do I use the coupon codes?

All coupon codes are applied at the time of checkout.

On the checkout page: Look for "Have a discount code? Enter it here >"

Click on "Enter it here" a new window appears

Enter the code in the discount area

Click OK

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