Contact - How Can We Help?
OUR TEAM IS RIGHT HERE FOR YOU
Order & Account Support
We love hearing from our customers, and we are happy to help. Our support staff is on deck from 9am – 4pm CST, Monday – Friday. (excluding holidays)
Avoid call wait times: email: SupportDesk@victorallen.com
Call us at +1 (920) 375-5199 (it's ok to leave a voicemail, we'll call you back)
A FEW HOUSEKEEPING NOTES:
- Multi box orders may arrive in separate shipments, on different days.
- Not to worry – if you don’t see your entire shipment within 3-5 days of each other, drop us a note: SupportDesk@victorallen.com
- Expect your fresh roasted coffee to depart within 1-3 days of order submission.
- Your tracking number is emailed to you upon shipment departure, ensure your email is accurate to avoid delays in tracking receipt.
- Order didn’t arrive - let us know – SupportDesk@victorallen.com
- UPS & USPS are the main carriers utilized offering seven day per week delivery.