Contact - How Can We Help?

OUR TEAM IS RIGHT HERE FOR YOU

Order & Account Support

We love hearing from our customers, and we are happy to help. Our support staff is on deck from 9am – 4pm CST, Monday – Friday. (excluding holidays)

Avoid call wait times: email: SupportDesk@victorallen.com

Call us at +1 (920) 375-5199 (it's ok to leave a voicemail, we'll call you back)

A FEW HOUSEKEEPING NOTES:

Split Shipments

1. Multi box orders may arrive in separate shipments, on different days.
2. Not to worry – if you don’t see your entire shipment within 3-5 days of each other, drop us a note: SupportDesk@victorallen.com

Shipping Status

1. Expect your fresh roasted coffee to depart within 1-3 days of order submission.
2. Your tracking number is emailed to you upon shipment departure, ensure your email is accurate to avoid delays in tracking receipt.
3. Order didn’t arrive - let us know – SupportDesk@victorallen.com
4. UPS & USPS are the main carriers utilized offering seven day per week delivery.